Making your purchase: The new ordering system on Vintage Home has been designed to be simple yet powerful. For the first time it includes a custom shopping basket that has lots of features that you'll love as you browse the shop. With a single click you can add items, remove items, revisit items, adjust the quantities, apply any discounts, keep a running total at your fingertips and then, when you're ready - place your order ...

(1) The green bar at the top of the screen shows how many items are currently in your basket - even when it's closed.

(2) You can close the basket at any time using this button - or clicking the big round trolley icon - or clicking on the continue shopping button.

(3) The main 'body' of the basket is used to show any items currently in it - or any one of a number of notices to assist you with your purchase.

(4) You can always continue shopping - whether or not there are any items currently in your basket.

When you click on the [BUY NOW!] button on any item page - your basket will drop down and the item will be added to it. At this point the basket will show:

(1) The number of items currently in your basket.
(2) Details of the item.
(3) The price of the item.
(4) If there is only one item in your basket - the option to purchase by 'Express Checkout' is shown. (see below for details)
(5) The order sub-total is displayed (less P&P)
(6) You can also choose to continue shopping or...
(7) ...Submit an order (this is for those who are either NOT a UK resident, OR purchasing multiple items OR paying by other means.

PLEASE NOTE: The Express Checkout option is currently only available for the purchase of single items by UK residents who are paying by debit/credit card. It is our intention that this service will be extended to multiple items and overseas customers in future. However, for the time being such orders require us to carefully check the weight and size of the package(s) against all the available postage options to provide you with the best delivery solution...something that we must do manually.

If you're a UK resident purchasing a single item, paying by debit/credit card and choose Express Checkout, you'll see this screen:

(1) The description of the item together with its product code plus the total price of the item inc. UK post and packing.

(2) Whilst we use Paypal to process your payment - YOU DO NOT NEED A PAYPAL ACCOUNT TO COMPLETE YOUR PURCHASE - you can simply pay as a 'guest' at the PayPal site.

(3) Paypal's message option can be hard to find...so you can click here to attach a message to your order.

(4) When you're ready to proceed - click the green bar!

You can add multiple items to your basket. Each is represented by an image, accompanied by a description and product code (there is also a 'remove' option). Items placed in your basket (but not purchased) will remain there for three days, after which time they will be removed. IMPORTANT: Items placed in your basket are not marked as 'sold' or 'reserved' until either you complete Express-Checkout, or you place your order. There is always the possibility that an item may be purchased by another shopper in the meantime. To avoid disappointment always proceed to checkout (or place your order) at your earliest convenience.

(1) Click on an items image, description or product code to re-visit that item in the shop.

(2) If more than one of an item is available, then a 'qty' box is shown.

(3) Use the up & down arrows to show the number of items/units required (updates the line price).

(4) The Sub-Total (excl. P&P).

(5) If a discount/promotional code has been issued - enter it here and then press 'Apply Discount'.

(6) Where applicable, discounts will be deducted from the Sub-Total to show the price you pay (excl.P&P). Remember - a discount code may not relate to every item in the basket.

To purchase items other than via Express-Checkout click on the 'Place Your Order' button at the foot of your basket. This will open our conventional order form - comprising of three main elements:

(1) The title bar confirms the number of items being ordered together with their total price (excl. P&P)

(2) The main body of the order form requires you to complete all the boxes - though the 'message' box and the 'how did you find us' box are both optional.

(3) This part of the order form is known as the 'auto-fill' section and, depending on your choice, can pre-fill your future orders with the information you've provided.

The order form has a verification feature that will check to see that all required boxes have been completed - if not (or if non-matching email addresses have been entered) then a red box bounded by a dotted red line will highlight those boxes that require your attention - simply correct these and re-submit your order.

(1) A completed box.

(2) An empty box or one containing an error.

(3) The 'message' box and the 'how did you find us' box are both optional.

(4) When everything is complete - submit you order!

Search Tips: Our search facility means you can now look through the entire shop to find items that best suit your wants and needs. Not only those items available for sale - but everything we've recently sold too! Unlike other online stores - our sold items continue to show the price at which they sold, their full description and all of the photographs too. Vintage Home holds thousands of such records, providing a FREE and unique reference library that is accessed daily by the media, the trade and vintage lovers from around the globe.

(1) The search page can be accessed from the main menu.

(2) By default, the search page shows 30 of the latest stock items.

(3) Search results include the item title, product code and a brief description...

(4) ...together with an image.

(5) To start a new search, enter a word or two here...

(6) Tick this box if you want to include sold items and then...

(7) Click on the 'search' button!

(1) Type in a word or two here and click 'search'
TIP: search will automatically look for plurals so leave off any ('s).
Avoid lengthy or complex requests - try simple dates, colours, objects, features, styles, and materials etc. - if you use multiple words, place the most important first....
(2) The number of items that match your search are shown here.
(3) Search will try to match your request against all stock that is available for sale - beginning with titles and product codes, it then checks all descriptions and finally specifications.
(4) To learn more about an item - click on its image, title or description.

To search for items whether available for sale, reserved or indeed sold...

(1) Type a word or two here.

(2) Click the 'include sold' box

(3) Click 'search'.

(4) The number of matches found is displayed...

(5) Search results include the item title, product code, a brief description and an image - any of which can be clicked on to view that item in the shop.

(6) A yellow 'reserved' or red 'sold' flash to indicate an items status.

If you clicked on a search result and viewed the item - you have two options of where to go after that...
(1) EITHER: Click 'return to previous page' to go back to the search page where your last search results will be re-displayed.
(2) OR: Click on the left 'paddle' to go back to where this item can be found in the shop.
NOTE: if the item you viewed is no longer on display in the shop (e.g. if you clicked on a 'sold' item in the search results that only exists in our records and NOT currently in the shop), you'll be taken to the first page in the section of the shop where that item once resided - i.e. if the item in question was a painting, then you'll be taken to page 1 of 'The Picture Gallery' where you'll find other paintings...

In addition to the search page - you'll find a mini search-bar (1) on most pages of the website.

Simply type a word or two therein and click 'go'!

You'll then be taken to the search page where the results of your search will be displayed.

Quickie answers to all those little questions...

Can I use Express Checkout?
Yes, BUT currently ONLY if you're IN THE UK, purchasing a SINGLE ITEM and paying by CREDIT/DEBIT CARD.

Where do I get a discount code?
We issue discount codes via our mailing list when we have a promotion or sale.

I saw a notice about an item being removed from my basket?
Items in your basket aren't technically 'sold' - someone else may have beaten you to checkout! - it can happen.

How can I join the mailing list?
Visit the join us page and fill out the form - we also add everyone who makes a purchase.

Are purchases insured in transit?
No, but we can insure the parcel(s) for you for loss and/or damage for an additional fee - please ask.

Do you sell abroad?
Yes, we sell to most countries of the world - including Europe, Australia, Japan and the USA.

Do you combine postage?
Yes, we always combine postage where it's possible to send items in the same parcel.

Do you have a brochure?
No, the items we sell are unique period pieces, they'd sell before we could get a brochure printed!.

What should I do if I receive a damaged item?
Tell us immediately. Keep all packaging and if possible send us photo's of the damage. We'll pursue the delivery company for you.

Can I collect my order?
Yes, by appointment - contact us to agree a mutually convenient day and time.

Can I see the price of items in my own currency?
Yes, click on the little row of flags next to the price and it'll bring up a display showing a price guide in all the major currencies.

How do I reserve an item?
You order it - reserve flashes simply indicate that an order and payment are being processed.

I suspect I may not be receiving your emails?
Emails can be diverted to your 'spam' or 'trash' folders so check these - and do check we have your correct email address.

What should I do if something hasn't arrived?
Allow ten days for UK deliveries and three weeks for overseas. Check your local Post Office and with neighbours - then call us.

I'm having problems placing my order, what should I do?
Let us know immediately - we want your order! Email info@vintage-home.co.uk or call 01432 830236 so that we can assist.

Can I pay for my order over the phone?
No, we don't hold or handle your personal card details, we use Paypal and Google - we're happier that way.

Do you source items by request?
We regularly source items for clients, email us at info@vintage-home.co.uk or call 01432 830236 and tell us what you want.

How do I see the latest arrivals to the shop?
Just select 'search' on the main menu and you'll be shown a random selection of the thirty most recent items.

Some of the features on the website aren't working?
We use 'javascript' to create many exciting features across the website - make sure it's not 'turned-off' in your browser settings.

I'm not seeing Vintage Home as it's depicted in screenshots?
To get the most from Vintage Home you may need to update your browser - visit www.browsehappy.com

We believe that terms and conditions should be to the point, reflect common sense and not send you to sleep!

Please read the following...

Your statutory rights are not affected.

Purchases

UK residents can pay by credit or debit card, paypal or cheque.

Non UK residents can only pay by Paypal or via friends or family in the UK.

All payments, whether UK or non UK, must be made in GB Pounds Sterling.

Express Checkout payments are processed immediately.

Other payments must be received within three days (seven days for postal payment).

Cheque payments will be cleared before we send your order (allow 5-7 working days to clear).

Items cannot be reserved without an order.

Items will be un-reserved if payment is not received within the specified time.

All cheques and postal orders must be made payable to: C. Brown

Send postal payments to: Vintage Home, The Gayleys, Westhope, Herefordshire HR4 8BT.

Shipping

The shipping quoted in store is for UK deliveries only.

For deliveries outside the UK shipping costs will be emailed to you for your approval prior to payment.

Where possible, we always combine shipping on multiple items.

We will choose the most appropriate shipping based on the parcel(s) size and weight.

We always obtain a certificate of shipping for every parcel sent.

Additional shipping insurance may be available for an additional fee.

Shipping of fragile items such as glass, ceramics, plaster, china, gesso etc. cannot be insured for damage.

We can personally deliver fragile, large or valuable items to many parts of the UK for a fee.

Items can be collected from us by prior arrangement.

Delivery

Items paid for by credit/debit card, paypal, postal order or cash will normally be despatched within two or three working days.

Items paid for by cheque will be despatched within two to three working days after the cheque has cleared.

Unforeseen or calendar events such as, national or personal holidays and postal strikes may interfere with the prompt delivery of your purchase.

Returns

Cut-to-size fabrics and vintage clothing are non returnable.

In accordance with your statutory rights items must be returned within 14 days.

Any item(s) returned other than by a tracked, signed-for or an insured service will be refused.

Any Item(s) returned unsolicited will be refused.

Any original postage and packing fees, including those incurred by any return, will NOT be refunded.

Returned items may incur a re-stocking fee of 15% of the purchase price.

In the event of proven gross misrepresentation, a full refund (including postage and packing charges) will be made.

Please remember

At Vintage Home we sell genuine, authentic vintage and antique items which will likely bear signs of their age and use. We strive to portray the items as accurately as possible using high-resolution imagery and informative texts. It is not always possible to pinpoint every minute flaw so please keep this in mind when purchasing and if you think you may prefer something which is 'as new' and unused, then the majority of our items may not suit. Some items, despite their vintage, will be in offered for sale in near perfect condition and this will always be stated in the item description.

Legal

The phrase "furnish your home with your heart" is a trademark of Vintage Home.

Its use by other agents or parties is strictly forbidden and will be agressively defended.

At Vintage-Home, our item descriptions and photographs may suggest an items original purpose. Due to their age, some may not meet modern health and safety standards. All items should be used primarily for display only and otherwise with care and consideration and solely at the risk of the purchaser.

Vintage Home can not guarantee that item descriptions or photographs accurately convey every aspect of that items condition - nor that it will meet the expectations of the buyer.

Vintage Home cannot be held responsible or accept any liability for any damage or loss to life, property or possessions relating to the purchase, receipt, storage, use or disposal of any of the items advertised, offered or sold here on the website: www.vintage-home.co.uk. Your submittance of an order is your acknowledgement of and your agreement to the same.

Vintage Home can not guarantee the age, purpose, origins or value of any item given or sold.

Questions

For more information please email us. We are online most days and will reply asap.

Data Protection

We do not store your credit card details nor do we share customer details with any third parties.

The law relating to businessess operating within the United Kingdom requires that we specify what information is collected from our customers, under what circumstances, how it is stored and how it is used.

Here is our Data Protection Statement:

Liability

The Data Protection Act 1998: The Data Protection Act 1998 (hereafter referred to as "The Act") is a statutory act of the government of the United Kingdom of Great Britain and Northern Ireland. The Act defines what types of data are allowed to be collected, how they should be stored and what can and cannot be done with that information. In particular The Act states that personal data relating to individuals must be stored securely and only used for legitimate purposes. Full text of The Act can be found at: www.hmso.gov.uk/acts/acts1998/19980029.htm

Definitions: "Us" means "Vintage Home" as defined elsewhere on this website.
"Customer" means anyone who requests services from us and has entered into a contract with us.
"Contract" means the contract between us and the customer covering the supply of services by us to the customer.

Personal Data Collected (Part 1):
The following customer data is collected by us as part of the formation of a contract between our customers and us and is necessary for us to enter into said contract with the customer. In addition, some of this data is also collected each time customers request services from us (either via our web site or via email or written communication):

The customer's full name.
The customer's full mailing address.
The customer's email address.
The customer's telephone and/or mobile telephone number(s).
The customer's marital status and any messages as part of emails or orders.
The customers message included with any email or order to Vintage Home.

What the above information is used for:
The information collected above is used solely to implement our contract with the customer (setting up of an account with us, supplying of goods by us and the issuing of invoices by us) and is not disclosed to any third party or used for any other purpose.

Where the above information is kept:
The above information is maintained on an electronic computer storage device used solely by us and only available to us.

Personal Data Collected (Part 2):
The following information is logged by our web and mail servers when customers contact us by these means:

The internet protocol address (IP address) of the computer used to send the request.
The version of web browser and the computer operating system used to send the request.
The email address of the requestee.
Information relating to the use of our website such as pages viewed, time spent and links used.

What the above information is used for:
The information collected above is used solely for the purposes of implementing the contract between us and the customer, monitoring web and mail usage and the diagnosing and rectifying of problems that may occur.

Where the above information is kept:
The above information is maintained on the server logs and is used solely by us and only available to us.

If you have further questions or want to see the personal data we hold:
If you require further information or clarification of any of the statements made above, please contact us. We respect the personal privacy of our customers and their right to access the information held about them by us. Any customer wishing to obtain a copy of the information about them held by us should contact us (in writing) asking for the information. A charge of £10 sterling is levied for each request.